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Privacy Policy

Last Updated: February 1, 2026

1. Introduction

Mystery Breaks ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our live sports card breaking services, visit our website at mysterybreaks.com, or engage with us on third-party platforms including Fanatics Live, Whatnot, and eBay Live.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

  • Participate in our live card breaks on Fanatics Live, Whatnot, or eBay Live
  • Create an account on third-party platforms to interact with us
  • Contact us via email, direct message, or support channels
  • Apply for employment through our careers form
  • Subscribe to our notifications or updates

This information may include:

  • Name and username
  • Email address and phone number
  • Shipping address for card delivery
  • Payment information (processed by third-party platforms)
  • Communication preferences
  • Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website or participate in our live streams, we may automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages viewed and time spent on our website
  • Referring website or source
  • Live stream viewing activity and participation
  • Cookies and similar tracking technologies

2.3 Information from Third-Party Platforms

When you interact with us on Fanatics Live, Whatnot, eBay Live, Instagram, or TikTok, we may receive information from these platforms in accordance with their privacy policies and your privacy settings. This may include your username, profile information, and interaction history.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To process your participation in card breaks, manage your purchases, and ship won cards to you
  • Communication: To send you confirmations, updates, shipping notifications, and respond to your inquiries
  • Live Streaming: To manage your participation in live card breaking sessions and community interactions
  • Customer Support: To provide assistance, resolve issues, and answer questions
  • Marketing: To send you promotional content, special offers, and updates about upcoming breaks (you can opt-out at any time)
  • Improvement: To analyze usage patterns, improve our services, and enhance user experience
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Fraud Prevention: To detect and prevent fraudulent activity or violations of our terms

4. How We Share Your Information

4.1 Third-Party Platforms

Your transactions and interactions occur through third-party platforms (Fanatics Live, Whatnot, eBay Live). These platforms have their own privacy policies and handle payment processing and account management. We do not have access to your full payment information.

4.2 Service Providers

We may share your information with trusted service providers who assist us with:

  • Shipping and fulfillment (USPS, UPS, FedEx, etc.)
  • Card authentication and grading services
  • Website hosting and maintenance
  • Email communications
  • Analytics and performance monitoring

These service providers are obligated to protect your information and only use it for the purposes we specify.

4.3 Legal Requirements

We may disclose your information when required by law, such as to:

  • Comply with legal processes, court orders, or government requests
  • Enforce our Terms of Service or other agreements
  • Protect our rights, property, or safety, or that of our users
  • Investigate fraud or respond to security issues

4.4 Business Transfers

If Mystery Breaks is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4.5 Public Information

Information you share publicly during live streams (chat messages, comments, usernames) may be visible to other participants and viewers. Please be mindful of what you share publicly.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure SSL encryption for data transmission
  • Regular security assessments and updates
  • Restricted access to personal information
  • Secure storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to access and update your personal information. You can manage your account settings on the third-party platforms where you interact with us.

6.2 Deletion

You may request deletion of your information by contacting us at contact@mysterybreaks.com. Note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Opt-Out

You can opt-out of marketing communications by:

  • Clicking "unsubscribe" in any marketing email
  • Adjusting your notification preferences on third-party platforms
  • Contacting us directly with your request

6.4 California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at contact@mysterybreaks.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

10. Third-Party Links

Our website and live streams may contain links to third-party websites and services, including social media platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: contact@mysterybreaks.com
  • Platforms: Direct message us on Fanatics Live, Whatnot, or eBay Live at @mysterybreaks
  • Instagram: @mystery_breaks

13. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

14. Your Consent

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

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